How long does installation take, and who does it?

Most single-store installations are completed within a day, including configuration and calibration. Integrated Retail handles the deployment across Singapore, Malaysia, Thailand, and Indonesia, either directly or through our local partners, so you are dealing with...

What support do we get after installation?

Hardware is covered by a one-year warranty, and the dashboard runs on an annual subscription that includes software updates and platform support. Day-to-day support comes from our regional team rather than an overseas helpdesk, which means local time zones and local...

What is FootfallCam?

FootfallCam is a people-counting solution that measures how many visitors enter your store, how they move through it, and how long they stay. The sensors are installed at entrances and key zones, and the data flows into a central dashboard where you can view traffic...

What metrics can we get from the system?

The core metrics are visitor count, conversion rate, dwell time, peak hours, and repeat visits. Depending on the configuration, you can also measure zone-level traffic, queue length, and staff-to-customer ratios.